All items will ship to you directly from the vendor. Lead times outlined below assume that the item is in stock when your order is placed. Orders placed when there is no stock will ship once backorder is fulfilled. However, we will notify you promptly if an item is on backorder and you will have the option to cancel your transaction for a full refund at that time. To check stock prior to ordering, please email us at customerservice@shopmaddieg.com to check stock prior to ordering.
Fabric - When in stock, fabric generally ships by USPS Priority Mail, Fed-ex or UPS ground within 2 business days.
Furniture, Rugs, Art & Accessories (Non-Freight) - When in stock, these items generally ship by USPS Priority Mail, Fed-ex or UPS ground within 7 business days.
Oversized Freight Items- When in stock, these items generally ship by common carrier within 10 business days. Total transit time may take up to 2-3 weeks. Freight shipments will be made by freight carrier to driveway/curbside or just inside threshold and does not include opening, placement within your home or trash removal.
Premium white-glove delivery, which includes unpacking, item placement at designated place within your home and trash removal, is available for an additional fee. Please email customer service at customerservice@shopmaddieg.com for assistance upgrading to white glove delivery service.
Note: If freight is shipping to a building where insurance is required, please contact us prior to placing order for large items. If you live on a street where a common carrier will experience difficulty in accessing your home, please email customer service at customerservice@shopmaddieg.com to discuss your needs. Additional freight charges may apply.
Shipping Rates- Our shipping rates are simple and apply to all products on the website.
Orders Below $100, flat rate of $22 shipping.
Orders $100-150, flat rate of $25 shipping
Orders $150-200, 18% shipping
Orders over $200 ship free.
All products are custom ordered for you. Therefore, all sales are final and may not be returned. Please refer to our terms and conditions of sale for the full terms covering your purchase.
The images we display have the most accurate color possible. Due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. Lengths and widths may vary slightly from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect.
BEST PRICE POLICY
We strive to be your first stop in shopping for fabric and home furnishings. As such, we strive to offer you the best value for your money. If you plan to order an item from us and see the exact same item advertised for less at any other retailer, send that retailer's ad or website link to us prior to placing your order and we will match that price, excluding processing/shipping charges.
Some exclusions apply, such as offers for free processing/shipping or percentage off coupons as they are not item specific. Items found at auction or re-sale outlets are excluded. In some cases our manufacturers specify minimum advertised pricing and we cannot discount below that level. In those cases, we regret we will not be able to lower our price. But, rest assured we will do our best!
For questions on our policy or to request a price match, please email us at customerservice@shopmaddieg.com.
INTERNATIONAL ORDERS
Shop Maddie G. has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at support@internationalcheckout.com.
WHICH COUNTRIES DO YOU SHIP TO ?
International shipping is currently available WORLDWIDE from Shop Maddie G. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER ?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER ?
All inquiries regarding your international order should be directed to International Checkout at:
EMAIL: support@internationalcheckout.com.
